We use Cookies to understand the number of visitors to our site and the content that is being reviewed. This enables us to improve our site and meet the needs of our visitors.

What are Cookies?

Cookies are small files that we place on your computer browser when you visit our site. These Cookies enable us to access and understand your preferences.There are four categories of Cookies proposed by the International Chamber of Commerce, we use only the first two categories:

Category 1 Strictly Necessary Cookies

These are essential in order to enable you to move around a website and use its features such as shopping baskets or e-billing. These Cookies enable services you have specifically asked for.

Category 2 Performance Cookies

These Cookies collect information about how a visitor uses a website, for example which pages visitors go to the most often. These Cookies do not collect any personal information that identifies a visitor. The information that is collected is anonymous and is used only to improve how a website works.


At Francis Iles Gallery we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website or galleries, how we use it, the conditions under which we may disclose it to a third party and how we keep it secure.

We may update this Policy to comply with General Data Protection Regulations (GDPR), so please check this page occasionally to ensure you are happy with any changes made. By using our website, or providing us with your details, you are agreeing to the terms of this policy. Any questions regarding this Privacy Policy or our Privacy Practices should be sent in writing by email to: gallery@francis-iles.com

Who are we?

I am Lucy Horner running a family business, Francis Iles Gallery, established in 1961 I pride myself on years of extensive knowledge and helpful customer service.

How do we collect information from you?

Our websites automatically capture some information about visitors when they browse through our website, for example when you contact us about our products and services, or if you register to receive one of our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us online, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Francis Iles Gallery is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the technology and processes that we use.

If you use the Own Art Scheme, we act as a Data Processor on behalf of Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance who is the Data Controller. Mitsubishi HC Capital UK PLC's own Privacy Policy for further information on how they use and store your personal information.

How is your information used?

  • We may use your information to:
  • process orders that you have submitted
  • to carry out our obligations arising from any contracts entered into by you and us
  • dealing with entries into a competition
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications which you have requested and that may be of interest to you. These may include information about events, activities, promotions, goods and services and processing a grant or job application.

We will review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us, or until you tell us that you no longer wish to subscribe to our newsletters and offers.

Who has access to your information?

We can assure you that we will not sell or rent your information to third parties, nor will we share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you newsletters). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and all third-party suppliers must also be GDPR compliant. Please be reassured that we will not release your information to third parties, beyond our service providers, for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

To send emails, we currently use EmailerPro and their Campaign Monitor platform. Their statement about GDPR can be found at https://campaignmonitor.com/trust/gdps-compliance/

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-ins available.

Your choices

You have a choice about whether or not you wish to receive information from us. If you no longer wish to receive our newsletters, or any other special communication from us, you can unsubscribe at any time by emailing gallery@francis-iles.com or pressing the unsubscribe button on our emails. Or if you are giving us your details when purchasing a picture you can opt in or out of receiving further information from us by ticking the relevant box.

We will not contact you for marketing purposes by email, telephone or post unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: gallery@francis-iles.com

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or if any other information that we currently hold is inaccurate or out of date, please email us at: gallery@francis-iles.com. You have the right to ask for a copy of the information Francis Iles holds about you. We may charge £10 for information requests to cover our administration costs in providing you with these details.

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we will always ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected by our third-party payment processors. Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'Cookies'

Like many other websites, Francis Iles Gallery website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised and professional service.For further information on cookies please refer to our full Cookies Policy above.

Links to other websites

Our website may contain links to websites run by other organisations. This privacy policy applies only to our websites‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We wish to ensure the protection of the privacy of children aged 16 or under. If you are aged 16 or under‚ please make sure you get your parent/guardian's permission before you provide us with personal information.

Review of this Policy

We keep this Privacy Policy under regular review. This Policy was last updated in January 2023 in line with the new General Data Protection Regulations (GDPR)