Francis Iles

 Galleries

Excellence in Art since 1961

HOME    FEATURED ARTISTS    GALLERY ARTISTS    SCULPTURE    GLASS    CERAMICS   JEWELLERY    WHAT’S ON    ABOUT US

Terms and conditions for mail order

All works of art for sale on the Francis Iles website can be ordered by email or phone. We deliver worldwide and delivery is free within the UK for orders over 150 excluding sculpture. See our terms for full details. We offer a full refund within 14 days if you are not entirely happy.

 

FREE DELIVERY FOR MAIL ORDER

 

Delivery within the United Kingdom is free for all orders of 150 or over (excluding sculpture). Delivery within the EEC will be at cost. As a guide for the EU, from 12 depending on size and weight. Please ask for a quote.

 

For the USA, Australia, Canada, New Zealand and Japan and most other countries delivery will be from 20 depending on size and weight. Please ask for a quote.

 

 

 

DELIVERY TIMES

 

For all items in stock, telephone orders will be fulfilled within 5 working days. Please allow a further 5 working days for delivery within the UK and another 5 days for delivery with the EEC. Delivery to the rest of the world will depend on the carrier used and will be quoted on confirmation of order.  Out of stock items can be placed on back order and the customer advised at once. Items no longer available will be advised to the client with 72 hours.

 

 

 

PAYMENT

 

Payment can be by cheque, bank transfer or credit card in advance of shipment. We accept Visa, Mastercard, Delta or Switch cards. For overseas customers, transactions will be in Sterling at the prevailing exchange rate on the day of purchase. VAT at the prevailing rate is already added to our prices for all orders within the EEC.

 

 

 

GUARANTEE

 

We accept the return of any goods sent back to us within 14 days of receipt for any reason, provided they are returned to us in the condition they were received, by a reputable carrier and at your expense. Any item over 500 in retail value must be returned to us by a carrier approved by us in advance and fully insured.

 

 

 

ORDERING AND ADVICE

 

24 Hour ordering or advice from the gallery by E mail go: nettie@francis-iles.com

24 Hour ordering or advice from Art and Craftworks: advice@artycat.com

Gallery orders by phone: 44 (0)1634 843081 9.30am to 5.30pm Monday to Saturday (24 hour ansaphone)

Art and Craft Materials from Craft and Artworks: 44 (0)1634 843881 9.30am to 5.30pm Monday to Saturday

Francis Iles Galleries 103 High Street, Rochester, Kent ME1 1LX  44 (0)1634 843222

Monday to Saturday 9.30am-5.30pm  nettie@francis-iles.com

Keep up to date with what is happening at the gallery by subscribing to our email alerts

Visit our art & craft website www.artycat.com    Francis Iles and the Artists of Russia www.artistsofrussia.com